Creating a customer-centric future: Scaling delivery of innovations in CX through effective dissemination strategies and models

CX

The biggest challenges facing the successful implementation of a customer-centric culture.
Rethinking customer support: Delivering better experiences while driving down cost.

CX

There has been an explosion in tech choices for CX professionals – digital customer service products, social media care products, “business messaging providers” for instant messaging/chat, and AI/chatbot providers to improve CX or reduce operational costs.
Online education sector – the new student experience.

CX

Presented by: Robert Paddock, Founder and CEO, Valenture Institute

Keen to sponsor a webinar or an entire series?

The series will tackle everything that accelerates e-commerce in South Africa, with a particular focus on the Covid-19 pandemic
and how businesses are innovating and adapting to stay relevant.

Join a panel of experts each week to showcase how your business has adapted during these tough times.

Creating a customer-centric future: Scaling delivery of innovations in CX through effective dissemination strategies and models

CX

Rethinking customer support: Delivering better experiences while driving down cost.

CX

Online education sector – the new student experience.

CX

Customer service during a global pandemic for the travel sector

CX

Reinventing the employee experience and WFH culture in a post-covid world.

CX

From Journey Mapping to Journey Management: The Evolution of CX.

CX

Unlocking South African Digital Customer Experience Report 2021 with the leading experts from different sectors.

CX

Managing the needs of your customer: Humans vs. tech or humans and tech?

CX
eCommerce

Humanise and personalise omni-channel engagement and delight your customers.

CIO
CX

The Silver Bullet to improving your Customer Experience

CX

Growing and retaining your customer base with digital solutions.

CIO
CX

Redefining CX for a New Era

CIO
CX

WhatsApp: The new toll-free for customer service

CIO
CX

Importance of employee experience, and global leadership in the adoption of CX approaches.

CX

Diversity & inclusion, and low fidelity customer experience.

CX

Chairperson Opening Remarks – Clint Payne

CX

Investing in CX technology? You need to understand workplace psychology first.

CX

Building a truly ecom brand experience for winning the customers

eCommerce

Digital Transformation in Ecom

eCommerce

What it takes to get there: Building eCommerce & omni-channel strategies across sectors

eCommerce

Your site is live but you’re not happy with your sales… What now?

eCommerce

Roadmap to Fulfilment success: a view from leading eCommerce sites, acing their last mile delivery brands on channel integration process, and cross border sales.

eCommerce

Scroll to top