Today, customer service should be at the center of your growth strategy.
More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.
How do you ensure a great and complete customer experience with such limited interaction with your customer? Presented by Anita Erasmus, Business Manager for uAfrica.com, live from The Fulfilment Summit 2021.