Digital CX: The key to providing consistent and fast service.

CX

Today, customer service should be at the center of your growth strategy.

More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.
The critical importance of logistics when your only human-to-human interaction is upon delivery.

CX
eCommerce

How do you ensure a great and complete customer experience with such limited interaction with your customer? Presented by Anita Erasmus, Business Manager for uAfrica.com, live from The Fulfilment Summit 2021.
Matching your courier and delivery process to suit yours and your customers’ needs.

CX
eCommerce
Featured

The closing panel of the Fulfilment Summit takes on how you can adapt to consumer needs.

Keen to sponsor a webinar or an entire series?

The series will tackle everything that accelerates e-commerce in South Africa, with a particular focus on the Covid-19 pandemic
and how businesses are innovating and adapting to stay relevant.

Join a panel of experts each week to showcase how your business has adapted during these tough times.

Digital CX: The key to providing consistent and fast service.

CX

The critical importance of logistics when your only human-to-human interaction is upon delivery.

CX
eCommerce

Matching your courier and delivery process to suit yours and your customers’ needs.

CX
eCommerce
Featured

The Rise of grocery delivery and how to approach it.

CIO

Journey mapping to visualise, track and drive the omnichannel customer experience across all fulfilment options.

CX

Enabling Risk Free Returns in the Omni Channel Environment

eCommerce

Having a single view of your customer while they experience many fulfilment journeys.

CX
Featured

Falling at the Last Hurdle: What eCommerce Merchants Overlook

eCommerce

McDonalds; a case study on how to build a D2C experience

CX

Personalised, engaging interactions through the buying and delivery process

CIO
CX

Current state of eCommerce, our predictions and why it’s important to invest now

eCommerce

Customer journey through the fulfilment Process – Panel Discussion

CX
Featured

Unpacking a successful cloud enablement strategy to future proof your business and evolve with your customer

CIO

In conversation with King Price: Laying the foundation for a cloud enabled future

CIO

Fulfilment and risk mitigating: From the floor to the last mile

CIO
eCommerce

Your customer has been rocked, how should you react?

CIO
CX

How to address the current challenges around reverse logistics management.

CIO
eCommerce

Does your e-commerce have enough power behind it to drive your order fulfillment

CX
eCommerce

The impact Covid-19 had on customer adoption of eCommerce (now mCommerce)

eCommerce

Building resilience and earning your customers trust during uncertain times

CX
eCommerce

How to take advantage of digital cross-border opportunities

eCommerce

Understanding, implementing and deriving value from Voice of Customer (VoC)

CX

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