Poor customer experience is only a symptom.
Start a cultural evolution to move your organization to remarkable employee and customer experiences.
This session will give you practical guidelines on how to start and sustain a cultural evolution that will grow your brand.
Chantel will share with you best practices from Zappos and the Ritz Carlton who hosted Chantel shortly before the global pandemic lockdown.
During this session, participants will create a practical playbook of rituals and cultural practices that will help their organization thrive.