Creating a customer-centric future: Scaling delivery of innovations in CX through effective dissemination strategies and models
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CX experts from different backgrounds will discuss:
- The biggest challenges facing the successful implementation of a customer-centric culture.
- If you wave a magic wand, what would be the one thing you would do to help CX adoption?
- How do you justify investment in customer experience thinking and practice to the C-suite?
- What sage advice can you offer for those new to CX?
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