Rethinking customer support: Delivering better experiences while driving down cost.
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There has been an explosion in tech choices for CX professionals – digital customer service products, social media care products, “business messaging providers” for instant messaging/chat, and AI/chatbot providers to improve CX or reduce operational costs.
- Take a walk down the evolution of multiple customer engagement ecosystems and their current state of play, and a sneak peek at what the future might hold.
- A practitioners’ view on how to identify and work with strategic partners will give you efficiencies off the shelf and help reduce license costs.
- And how to keep your end customers in mind while evaluating solutions should be at the heart of everything you do!
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