Being resilient is a critical component of a successful business. It is something your customer can feel, it emotes trust. How do you win your customers trust while everything is falling down around them? Why should they place their trust in your business?
- Personal resilience, how do you remain strong?
- Platform resilience- keeping systems running
- Proposition resilience – pivoting your business proposition so it still holds up in a changed world
- Sharing of personal and business stories – lessons learned to build resilience