Managing the needs of your customer: Humans vs. tech or humans and tech?
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Of late we are engaging ourselves in increasing talk about new technologies – blockchain, artificial intelligence (AI), robotics, augmented reality, virtual reality, and automation. In fact, it’s all everyone seems to be talking about these days. This approach can be both exciting and terrifying.
Let’s hear from the retailers, eCommerce, financial, and healthcare experts on:
- How do we make sense of the possibilities being opened up by incredible computing power, and analytics that allow us to understand consumer behaviour like never before?
- Reminding ourselves that technology is just an enabler for something far bigger – creating better experiences for the consumers and ordinary people who use our products and services.
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