Going to focus on practical lessons when looking to deploy an omnichannel software suite. We will look at the basics of who needs to be in the team to make the deployment successful, what can cause delays and what you should focus on. We will also focus on the Bot and AI aspect: What kind of bot makes sense and how do I start the journey into
the world of bots? We are not going to focus on software features and all the bells and whistles. This is about the basics of planning your vision and then how you phase the implementation thereof.