The travel industry was one of the hardest hit industries and we had to move our entire business online, overnight.
Kim will walk us through:
- Highlighting the strategies adopted during the pandemic to best serve their customers.
- Their journey through lockdown with their employees and customers; as well as the lessons they had to learn quickly – adopt – innovate – deploy.
- What travel looks like now that the world has opened up – customer behaviour and attitudes have changed and we need to consistently adapt to delivering a stellar customer experience to loyal and new customers.