Creating a customer-centric future: Scaling delivery of innovations in CX through effective dissemination strategies and models
The biggest challenges facing the successful implementation of a customer-centric culture.
Rethinking customer support: Delivering better experiences while driving down cost.
There has been an explosion in tech choices for CX professionals – digital customer service products, social media care products, “business messaging providers” for instant messaging/chat, and AI/chatbot providers to improve CX or reduce operational costs.
Online education sector – the new student experience.
Presented by: Robert Paddock, Founder and CEO, Valenture Institute