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CEM 2021
ECOM Africa 2021
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Interviews
Masterclasses
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Videos Found
WhatsApp: The new toll-free for customer service
CIO
CX
Diversity & inclusion, and low fidelity customer experience.
CX
Chairperson Opening Remarks – Clint Payne
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Managing the needs of your customer: Humans vs. tech or humans and tech?
CX
eCommerce
Investing in CX technology? You need to understand workplace psychology first.
CX
Building a truly ecom brand experience for winning the customers
eCommerce
Digital Transformation in Ecom
eCommerce
What it takes to get there: Building eCommerce & omni-channel strategies across sectors
eCommerce
Your site is live but you’re not happy with your sales… What now?
eCommerce
Roadmap to Fulfilment success: a view from leading eCommerce sites, acing their last mile delivery brands on channel integration process, and cross border sales.
eCommerce
What is Commerce Media? Why you need it & how to develop your strategy.
eCommerce
eCommerce Conversion Rate Optimization: proven strategies to increase your online sales
eCommerce
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