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33 Videos Found

WhatsApp: The new toll-free for customer service

CIO
CX

Diversity & inclusion, and low fidelity customer experience.

CX

Chairperson Opening Remarks – Clint Payne

CX

Investing in CX technology? You need to understand workplace psychology first.

CX

The critical importance of logistics when your only human-to-human interaction is upon delivery.

CX
eCommerce

Matching your courier and delivery process to suit yours and your customers’ needs.

CX
eCommerce
Featured

The Rise of grocery delivery and how to approach it.

CIO

Journey mapping to visualise, track and drive the omnichannel customer experience across all fulfilment options.

CX

Enabling Risk Free Returns in the Omni Channel Environment

eCommerce

Having a single view of your customer while they experience many fulfilment journeys.

CX
Featured

Falling at the Last Hurdle: What eCommerce Merchants Overlook

eCommerce

McDonalds; a case study on how to build a D2C experience

CX

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