About
Masterclasses
Interviews
Webinars
Blog
White Papers
Events
Type:
CEM 2021
ECOM Africa 2021
ECOM20/20 Asia
Interviews
Masterclasses
The Fulfilment Summit
Virtual
Webinars
Duration:
Any Duration
Short (< 5 minutes)
Medium (5-10 minutes)
Long (> 10 minutes)
Average Rating:
About
Masterclasses
Interviews
Webinars
Blog
White Papers
Events
More Search Filters
Type:
CEM 2021
ECOM Africa 2021
ECOM20/20 Asia
Interviews
Masterclasses
The Fulfilment Summit
Virtual
Webinars
Duration:
Any Duration
Short (< 5 minutes)
Medium (5-10 minutes)
Long (> 10 minutes)
Average Rating:
CX
Category – CX
54
Videos Found
Importance of employee experience, and global leadership in the adoption of CX approaches.
CX
WhatsApp: The new toll-free for customer service
CIO
CX
Diversity & inclusion, and low fidelity customer experience.
CX
Chairperson Opening Remarks – Clint Payne
CX
Managing the needs of your customer: Humans vs. tech or humans and tech?
CX
eCommerce
Investing in CX technology? You need to understand workplace psychology first.
CX
Digital CX: The key to providing consistent and fast service.
CX
The critical importance of logistics when your only human-to-human interaction is upon delivery.
CX
eCommerce
Matching your courier and delivery process to suit yours and your customers’ needs.
CX
eCommerce
Featured
Journey mapping to visualise, track and drive the omnichannel customer experience across all fulfilment options.
CX
Having a single view of your customer while they experience many fulfilment journeys.
CX
Featured
McDonalds; a case study on how to build a D2C experience
CX
Load More
Scroll to top