CX

Category – CX

54 Videos Found

Importance of employee experience, and global leadership in the adoption of CX approaches.

CX

WhatsApp: The new toll-free for customer service

CIO
CX

Diversity & inclusion, and low fidelity customer experience.

CX

Chairperson Opening Remarks – Clint Payne

CX

Managing the needs of your customer: Humans vs. tech or humans and tech?

CX
eCommerce

Investing in CX technology? You need to understand workplace psychology first.

CX

Digital CX: The key to providing consistent and fast service.

CX

The critical importance of logistics when your only human-to-human interaction is upon delivery.

CX
eCommerce

Matching your courier and delivery process to suit yours and your customers’ needs.

CX
eCommerce
Featured

Journey mapping to visualise, track and drive the omnichannel customer experience across all fulfilment options.

CX

Having a single view of your customer while they experience many fulfilment journeys.

CX
Featured

McDonalds; a case study on how to build a D2C experience

CX

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