CX

Category – CX

36 Videos Found

Digital CX: The key to providing consistent and fast service.

CX

The critical importance of logistics when your only human-to-human interaction is upon delivery.

CX
eCommerce

Matching your courier and delivery process to suit yours and your customers’ needs.

CX
eCommerce
Featured

Journey mapping to visualise, track and drive the omnichannel customer experience across all fulfilment options.

CX

Having a single view of your customer while they experience many fulfilment journeys.

CX
Featured

McDonalds; a case study on how to build a D2C experience

CX

Personalised, engaging interactions through the buying and delivery process

CIO
CX

Customer journey through the fulfilment Process – Panel Discussion

CX
Featured

Your customer has been rocked, how should you react?

CIO
CX

Building resilience and earning your customers trust during uncertain times

CX
eCommerce

Does your e-commerce have enough power behind it to drive your order fulfillment

CX
eCommerce

Understanding, implementing and deriving value from Voice of Customer (VoC)

CX

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