Blog category – CX
The Covid 19 crisis and associated lockdown may be seen as a global existential crisis. Governments and countries have restricted the freedom of movement of their citizens and many lockdown measures have introduced uncertainty and reduced control over many aspects of people’s lives.
We all know that times are a bit tough, budgets are a bit tight, and you need to cut down quite a bit on your outsourcing spend right now.
Most articles written around ecommerce delve into what brands should be doing to heighten those conversion rates, or savvy ways to attract customers to your site.
Digital shopping has boomed over the last few weeks, with particular focus being on groceries and essential items that have not been restricted in their respective countries. Companies whose primary focus is on non-essential products have pivoted their attention to essential products, services and operations to remain relevant and somewhat profitable during this time.
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ECOM 2020